Qualify demand
Ask the questions that separate a real opportunity from a casual inquiry, then send the result to the team that follows up.
Product ยท Voice agents & campaigns
Build the conversation once. Put every call to work.
Start from a ready-made workflow, make the agent sound like your business, and run a controlled program on the Twilio account and numbers your company already owns. Turn completed conversations into useful next steps for your team.
One platform, several jobs
The call becomes part of the work, not a separate project
Run workforce calls
Check staffing availability, send shift reminders, and collect confirmations or decline reasons without asking coordinators to work a phone tree.
Listen to customers
Collect feedback in your voice, keep structured survey responses with the call, and use CSAT or NPS views to see what needs attention.
Keep callers moving
Use the same platform for an AI receptionist that answers on your own number and turns messages, tickets, and callbacks into team work.
Agent lifecycle
A clear path from your first draft to a live program
The workspace gives operations teams a practical way to build, check, and run voice work without losing the history of what changed.
- 01
Start with a working template
Choose a starting point for staffing availability, shift reminders, candidate follow-up, CSAT, or sales outreach. It gives your team a useful structure from the first draft.
- 02
Make the conversation yours
Set the objectives, questions, voice, and business knowledge the agent uses. The agent speaks from the material and guardrails your team provides.
- 03
Release with evidence
Test a draft, then publish an immutable version with golden-transcript release checks before a changed agent goes into a program.
- 04
Operate the campaign
Import a list with row-level issue reports, set the program up, and control its launch, pause, resume, or cancellation from one workspace.
What the team receives
Conversations that leave your team with a next action
Structured outcomes
Lead status, shift confirmations, and survey responses are durable records your team can filter, report on, export, or receive through configured signed events.
A useful call record
Open the outcome, disposition history, and available call evidence together when your team needs context for the next action.
An Inbox for caller requests
Messages, support tickets, callbacks, and voicemail receipts appear in one operational feed for the people who need to act.
Your next call program can start with the workflow your team already knows.
Build it in the free sandbox, then choose a plan and activate production from the portal when your workspace is ready.
Start free in the sandbox