Bring the people you already work with
Import supported contact records, maintain calling permissions and group workers into a relevant list.
Workforce
Ask who can work.
Keep your team moving.
Give your workers the shift details and collect their answers by phone. Your coordinator spends less time chasing availability and more time making the right assignment.
Outbound launch requires an eligible contact list, reviewed calling setup, an active plan and your verified Twilio account.
A better morning for your coordinator
Put the phone tree to work.
Describe the actual shift
Approve the date, start time, location, job details and any requirements before the agent calls.
Ask your eligible workers
Work from your own roster and the calling permissions behind it. Capture yes, no, tentative and the reasons workers share.
Confirm the assignment
Review responses alongside your roster. Your coordinator or staffing system confirms who is assigned.
The useful part is the response
A clear list to act on.
Illustrative workflow · not a live customer record
Tuesday warehouse coverage
- Jordan
- Yes · available for the stated shift
- Morgan
- Tentative · needs to confirm transportation
- Casey
- No · already assigned elsewhere
- Coordinator action
- Review requirements and confirm one assignment.
A yes is useful. A reason is useful too.
See what the worker actually said and which answers need a human follow-up. Keep tentative responses distinct from confirmed availability.
A conversation does not itself make a staffing commitment. Your assignment process stays with your team.
Explore the response record ↗Keep your staffing process
Your roster. Your decisions.
Return answers to your process
Use supported response records, CSV exports and configured signed webhooks. Confirm the integration your coordinator needs before launch.
Separate work from recruiting
Workforce addresses your own workers and specific shifts. Dedicated recruiting outreach is being prepared for production as a separate pilot.
Work wherever your day takes you
Your business does not stop at your desk.
Keep worker responses and follow-up context close when you are traveling between sites. Explore mobile daily operations.
Explore the mobile experienceNative app publication is in progress; use the responsive customer web app today.
A price you can plan around
Workforce starts at $549/month.
Your subscription, AI calling usage and phone service are shown separately so you can estimate the work before you launch.
AI conversation
Monthly outbound AI usage is $0.05 per minute. Listening, silence and tool waits can be billable under the accepted usage terms.
Call attempts
Each outbound attempt is $0.005. An unanswered attempt can still carry attempt and carrier charges.
Your phone service
With your own Twilio account, you pay your carrier directly at its rates, with no Vocapable carrier markup. Vocapable bills your plan, AI usage and outbound attempts separately. For Engage, Workforce and Sales with Vocapable-supplied phone service: Carrier usage is 1.5× actual attributable Twilio supplier cost, a 50% markup. Standard US local numbers are $3/month each; outbound plans do not include a number. The plan subscription, AI minutes and $0.005 per outbound attempt are separate. The supplied-phone outbound offer is published for planning. Public acquisition and outbound activation are not open; use your verified Twilio account for current outbound setup or contact us to confirm a qualified arrangement before paying.
Before you decide
From a worker response to a confirmed shift.
Does a worker saying yes automatically fill the shift?
A recorded yes is a worker response. Your coordinator or staffing system confirms the assignment. Keep the shift date, time, location, and any required qualifications in the approved information so the worker can make an informed choice.
What is the difference between staffing and recruiting calls?
Staffing outreach asks workers about specific shifts and availability. Recruiting outreach introduces a role, collects candidate interest and screening answers, and prepares a recruiter follow-up. Vocapable is preparing the dedicated recruiting workflow for production.
Can results go into our staffing system?
Use supported exports, API records, and configured signed webhooks to bring outcomes into your process. Your staffing system remains responsible for assignments. Talk with us about the records and integration your coordinator needs.
How are outbound phone and AI charges billed?
For Engage, Workforce and Sales with Vocapable-supplied phone service: Carrier usage is 1.5× actual attributable Twilio supplier cost, a 50% markup. Standard US local numbers are $3/month each; outbound plans do not include a number. The plan subscription, AI minutes and $0.005 per outbound attempt are separate. Confirmed incoming and outgoing call legs, Media Streams and supported recording/storage costs are combined for the complete call, multiplied by 1.5, then rounded up once to a whole cent. AI time is billed separately at the accepted outbound rate. These terms do not change accepted legacy supplier-cost-times-two agreements or the standalone Receptionist bundle. The supplied-phone outbound offer is published for planning. Public acquisition and outbound activation are not open; use your verified Twilio account for current outbound setup or contact us to confirm a qualified arrangement before paying. With your own Twilio account, you pay your carrier directly at its rates, with no Vocapable carrier markup. Vocapable bills your plan, AI usage and outbound attempts separately.
Your next step
Make the next open shift easier to coordinate.
Start with one shift, a relevant roster and the questions your team needs answered.
Engage, Workforce and Sales phone service
Supplied-phone outbound usage: actual supplier cost × 1.5
For Engage, Workforce and Sales with Vocapable-supplied phone service: Carrier usage is 1.5× actual attributable Twilio supplier cost, a 50% markup. Standard US local numbers are $3/month each; outbound plans do not include a number. The plan subscription, AI minutes and $0.005 per outbound attempt are separate.
The supplied-phone outbound offer is published for planning. Public acquisition and outbound activation are not open; use your verified Twilio account for current outbound setup or contact us to confirm a qualified arrangement before paying.
Confirmed incoming and outgoing call legs, Media Streams and supported recording/storage costs are combined for the complete call, multiplied by 1.5, then rounded up once to a whole cent. AI time is billed separately at the accepted outbound rate. These terms do not change accepted legacy supplier-cost-times-two agreements or the standalone Receptionist bundle.
With your own Twilio account, you pay your carrier directly at its rates, with no Vocapable carrier markup. Vocapable bills your plan, AI usage and outbound attempts separately. Standalone Receptionist has its own subscription, included AI minutes and phone tariffs.