Legal
Read exactly what you are agreeing to, before you agree to it. Every document below is published from the same source text the product serves for acceptance, so the version on this page is the version you sign, hash for hash, and the two cannot drift apart.
The platform agreement
The Master Services Agreement and every document it pulls in. You accept this set in-product before your first call, and you can read all of it here first.
Master Services Agreement
The core agreement governing use of the Vocapable platform. Incorporates the addenda, AUP, AI disclosure, DPA, and privacy policy by reference.
Telecom Compliance Addendum
Your calling-law obligations for consent, scrubbing, disclosures, and revocation. Controls over the MSA body where they conflict.
Platform Test Calls Addendum
Verified platform test calls to numbers you control; managed production numbers require their separate elected offer.
Acceptable Use Policy
What may never run on the Service, and what happens when it does.
AI Technology Disclosure
A plain-language notice of what our AI is, what can go wrong, and what relying on it means.
Data Processing Addendum
CCPA/CPRA service-provider terms for the personal information we process on your behalf, plus the two retention carve-outs that survive a deletion request.
Signed when you elect it
These documents apply when you explicitly elect the service or outreach they cover. Read the relevant offer before accepting it in the product.
Free Receptionist Offer
An elected $0 Vocapable subscription with 25 inbound AI calls and 75 AI minutes per month, hard limits, your own Twilio number and separate carrier costs.
Outbound Launch Offer — October 21, 2026
New elected prepaid outbound service with no monthly platform fee, $0.05 per AI minute, $0.005 per attempt and separate Twilio charges.
Previous Outbound Launch Offer — October 13, 2026
Preserved terms for customers enrolled in the earlier $0.09 AI-minute offer; new enrollments use the October 21 offer.
Cold Outreach & Data Provenance Waiver
The document a customer signs to run cold outreach, calls to purchased, rented, or appended lists, and artificial-voice voicemail: their own list, their own carrier, and their own responsibility for the lawfulness of every call. It controls over the other documents for that outreach.
Receptionist Allowance Offer — October 21, 2026
New-order Starter, Business and Scale plans with included minutes, $0.05 additional AI usage and a separate $0.04 managed carrier component.
Previous Receptionist Allowance Offer — October 11, 2026
Preserved Starter, Business and Scale terms for earlier accepted orders; new orders use the October 21 offer.
Previous Managed Receptionist Number Bundle — October 10, 2026
Preserved managed-number terms for earlier accepted orders; new standalone orders use the October 21 Receptionist Allowance Offer, including its phone-service terms.
Managed Business Number Offer
The elective terms for a managed US local number: rental, carrier usage, prepaid credit, call limits and release. Published prices do not establish availability.
Supplied-phone Outbound Service Offer
Engage, Workforce and Sales supplier usage at actual attributable Twilio cost times 1.5, separate number rental, subscription, AI usage and attempts. Availability and qualification still apply.
Site policies
How this website behaves and how we handle personal information.
Privacy Policy
How we handle personal information: yours as a customer, and the data we process on customers’ behalf.
Website Terms of Use
Terms for this website only. Use of the platform itself is governed by the Master Services Agreement.
Want the controls behind these documents? The Trust Center has the four-control floor, the security posture, and who holds what. Questions about any of these documents: support@vocapable.com.