Use case · CX & customer voice
CSAT surveys customers actually answer
Your email surveys are measuring the tiny slice of customers who answer email surveys. A phone call reaches the rest — and captures what they said, word for word, while the visit is still fresh.
From a customer list to a scored, quotable record
- 1
Bring the customers to survey
Yesterday’s visits, last week’s deliveries, this month’s closures — imported or sent through the API, with a consent attestation, scrubbed before a single dial.
- 2
Everyone called in one window
The whole list surveyed while the experience is still fresh — each call opens with the AI disclosure.
- 3
Structured, scored answers
Your questions, your scales — every answer mapped and scored, not summarized from memory.
- 4
Verbatims captured word for word
“Fifteen minutes felt long” goes in the record exactly as said — quotable, searchable, attributable.
- 5
Rollups land where you work
Per-question rollups and score trends — webhooks for real time, CSV for the rest, loop-closing callbacks for the unhappy.
Hear a CSAT survey call
Simulated demo · AI voices
Transcript ＋－
- agent ▸ “Hi Renee — quick heads-up, I’m the AI assistant calling for Lakeside Dental. Two questions about yesterday’s visit — thirty seconds, promise.”
- lead ▸ “Sure, that’s fine.”
- agent ▸ “Zero to ten — how likely are you to recommend us?”
- lead ▸ “Honestly? A nine. The front desk was great.”
- agent ▸ “Love that. Anything we should do better next time?”
- lead ▸ “Maybe shorter wait after check-in — fifteen minutes felt long.”
- agent ▸ “Captured word for word — that goes straight to the team. Thanks, Renee.”
Your questions, your scales, your brand on the line
You start from the survey template, then make it yours: your questions in your order, your scoring scales, your escalation rule for a bad score. The agent sounds like your front desk, because you decided what it says.
Then you test it the only way that matters: it calls your own phone before it ever calls a customer.
What the agent knows — because you gave it
- Your survey questions and scales, verbatim
- What triggers a loop-closing callback — and to whom
- Your quiet hours and frequency caps, enforced upstream of intent
- When to stop, thank, and hang up — short calls are the product
The outcome panel
Four numbers, reported live — not promised in a pitch
We don’t invent uplift claims. These are the metrics Vocapable commits to computing and reporting for every survey campaign you run, on a board you watch in real time.
Response rate
How much of your list actually answered and finished — phone reaches people email never does.
CSAT / NPS trend
Scores over time, per location, per team — computed from scored answers, not vibes.
Verbatim coverage
How many surveys captured a usable quote, word for word.
Cost per completed survey
What each completed survey actually cost you — on every invoice.
The trust close
Surveying your own customers is the compliant channel — we keep it that way
These are your customers, with a fresh transaction and a reason to hear from you. Vocapable keeps that channel defensible: every call passes a pre-dial scrub that fails closed, every call opens with the AI disclosure, opt-outs are honored instantly across your whole tenant, and every call — made or refused — produces an exportable evidence file.
Purchased lists are refused at onboarding, mechanically. That posture is why this channel stays open for you while regulators close it on the reckless.
What getting started actually looks like
Sandbox first, contract before production — no surprise waiting rooms after you’ve signed. The rate card and the $0 compliance floor are laid out on the pricing page.
Start in the sandbox
A $49 account — credited against your first invoice — gets you the full builder. Write your survey, set your scales, and hear it call your own phone.
Your customers, your relationship
Surveys ride the relationship you already have — a transactional or established-business-relationship basis, declared at onboarding.
Production on your carrier
Going live means a signed production order and your own Twilio subaccount — your numbers, your carrier bill, and an invoice that shows the telephony line you are not paying us.