Choose a recent experience
Anchor the conversation to a visit, service or interaction your customer recognizes. Review the contact and calling basis first.
Engage · customer feedback
Hear how it went.
Know what needs attention.
Make room for the customer’s side of the story. Ask about a recent service or visit and bring useful feedback back to your team.
Outbound launch requires an eligible contact list, reviewed calling setup, an active plan and your verified Twilio account.
A follow-up with a purpose
Ask a little. Learn something useful.
Use the right question
Configure the questions, scoring scale and tone. CSAT and NPS views depend on the survey format you actually use.
Find the follow-up
Review comments and available call evidence. Give your team the information they need to understand a concern or act on feedback.
From score to context
The number is only the beginning.
Illustrative workflow · not a live customer record
After a service appointment
- Your question
- “How satisfied were you with the service?”
- Customer response
- Satisfied with the work, but unclear about the arrival window.
- Useful detail
- The communication before the visit needs attention.
- Team follow-up
- Review the comment and decide how to respond.
Measure the answers you asked for
A survey your team can actually use.
Agree on the question and scoring definition before comparing results.
Pick the measure
Use the survey type and answer format that match the feedback you need.
Keep the conversation short
Ask a focused set of questions with clear stop and opt-out handling.
Review responses together
Use the supported survey views and export records. Treat unanswered questions as missing information.
A price you can plan around
Engage starts at $349/month.
Your subscription, AI calling usage and phone service are shown separately so you can estimate the work before you launch.
AI conversation
Monthly outbound AI usage is $0.05 per minute. Listening, silence and tool waits can be billable under the accepted usage terms.
Call attempts
Each outbound attempt is $0.005. An unanswered attempt can still carry attempt and carrier charges.
Your phone service
With your own Twilio account, you pay your carrier directly at its rates, with no Vocapable carrier markup. Vocapable bills your plan, AI usage and outbound attempts separately. For Engage, Workforce and Sales with Vocapable-supplied phone service: Carrier usage is 1.5× actual attributable Twilio supplier cost, a 50% markup. Standard US local numbers are $3/month each; outbound plans do not include a number. The plan subscription, AI minutes and $0.005 per outbound attempt are separate. The supplied-phone outbound offer is published for planning. Public acquisition and outbound activation are not open; use your verified Twilio account for current outbound setup or contact us to confirm a qualified arrangement before paying.
Before you decide
A few useful answers.
Can we write our own survey?
Yes. Configure your questions, tone and follow-up instructions. Confirm the answer types and reporting during setup.
Will the AI contact unhappy customers again automatically?
The feedback workflow captures responses. Any additional outreach needs its own approved workflow, calling basis and configuration.
Can responses reach our other software?
Supported survey records are available through the API, CSV exports and configured signed outcome webhooks. Review the exact fields with your integration team.
Your next step
Make your next customer conversation useful.
Hear the voice, choose your questions and plan a focused feedback campaign.
Engage, Workforce and Sales phone service
Supplied-phone outbound usage: actual supplier cost × 1.5
For Engage, Workforce and Sales with Vocapable-supplied phone service: Carrier usage is 1.5× actual attributable Twilio supplier cost, a 50% markup. Standard US local numbers are $3/month each; outbound plans do not include a number. The plan subscription, AI minutes and $0.005 per outbound attempt are separate.
The supplied-phone outbound offer is published for planning. Public acquisition and outbound activation are not open; use your verified Twilio account for current outbound setup or contact us to confirm a qualified arrangement before paying.
Confirmed incoming and outgoing call legs, Media Streams and supported recording/storage costs are combined for the complete call, multiplied by 1.5, then rounded up once to a whole cent. AI time is billed separately at the accepted outbound rate. These terms do not change accepted legacy supplier-cost-times-two agreements or the standalone Receptionist bundle.
With your own Twilio account, you pay your carrier directly at its rates, with no Vocapable carrier markup. Vocapable bills your plan, AI usage and outbound attempts separately. Standalone Receptionist has its own subscription, included AI minutes and phone tariffs.