Answer the everyday questions
Share the services, opening hours, locations and business facts you have approved. When an answer is missing, give the caller a clear next step.
AI receptionist · number included
Answer customer calls
while you are busy working.
$49/month includes 250 AI minutes and one standard US local number. No personal Twilio account required. Start with your website, review the answers before payment, and hear how it sounds before you go live.
Month to month. Additional AI time is $0.09/minute; non-AI time and transfers have separate charges. Choose an available US local number during paid setup. Number availability and call-path checks determine activation.
A straightforward start
Your number. Your business. One guided setup.
Vocapable handles the phone-service connection. You review what your receptionist says and how it handles calls.
Let your website do the introduction
Enter your business once, allow public website research, and review an organized draft of the answers your callers need. Edit every section before you approve it.
Choose the service that fits
Keep your selected Free or paid offer, choose optional services and review the exact price and terms before payment. Then choose or connect your number.
Verify the call, then celebrate
Watch real activation progress. Your number is marked ready only after its AI call checks pass. Forward your existing line after the receiving number is verified.
Make the first conversation count
Sound like a business that is ready.
A caller should know they reached the right place—and your team should know what to do next.
Capture the reason they called
Keep the caller’s details, the request and useful context together, so follow-up starts with the conversation already understood.
Get a person involved
Configure a transfer destination and a fallback for when your team cannot answer. Test both paths before using your published number.
A front desk with a plan
Good call handling is more than a voice.
Illustrative workflow · not a live customer record
A caller asks for your team
- The caller
- “Could I speak to someone about a quote?”
- Your answering plan
- Capture the request, then try your configured transfer destination.
- If no one answers
- Offer the configured message-taking or consented voicemail step.
- Your next step
- Review the request and call the person back.
You choose what happens.
Let the AI answer, transfer to an eligible US destination, or use the supported waiting and fallback paths. Review a short spoken message or consented voicemail for times when AI cannot answer.
Define business hours in your timezone and a separate closed-hours route. Waiting, messages and voicemail add no conversational AI minutes; applicable phone charges remain separate.
See number and routing options ↗Straight answers
What it does today, and what it does not.
Every row is a current product fact, not a roadmap. A change here ships on the changelog first.
| On a call | Today | What that means |
|---|---|---|
| Questions about hours, services, areas and prices | Handled on the call | Answered from the business information you approve. A question you have not covered gets a plain "I do not have that" and a message for your team, never a guess. |
| Reaching a person on your team | Handled on the call | A transfer to one eligible US destination, with the teammates you list tried in turn when the first does not pick up. |
| Closed hours, a busy line and holidays | Handled on the call | Your closed-hours message, a bounded waiting queue with position announcements, and the fallback path you configure when every AI line is busy. |
| Messages and callback requests | Captured for your team | Name, number, the request in the caller’s words and the details you ask for, in your inbox and on your webhooks the moment the call ends. |
| Appointment and estimate requests | Captured for your team | The request, the address and the caller’s preferred times. Your team confirms the time from the record; the receptionist writes no calendar. |
| Emergencies and safety | Captured for your team | Only the safety wording you approve, such as where a shutoff valve is, then the on-call transfer and an urgent request. It gives no medical, legal or electrical advice of its own. |
| Dispatching a crew or promising an arrival time | Not part of the receptionist | Not the receptionist’s job: your dispatcher assigns the work and your team confirms the visit from the record it leaves. |
| Texting the caller afterwards | Not part of the receptionist | It sends no text messages. Requests reach you in the inbox, on your signed webhooks and through the API. |
| Writing to a calendar, a CRM or a dispatch system | Not part of the receptionist | No named connector exists. Results reach other systems through signed webhooks, CSV export and the API. |
| Recording the whole call | Not part of the receptionist | Full-call recording is not part of the receptionist offer. Every call leaves a record of what was asked and what was answered. |
| Languages other than English | Not part of the receptionist | English today. |
| Guaranteed answer rates, response times or outcomes | Not part of the receptionist | Capacity is per plan on shared fleet, not reserved hardware. When every AI line is busy, callers follow the fallback path you chose. |
Your number
How will my number work?
Four arrangements, one receptionist. Pick the one that matches the number your customers already call.
A new managed number
Included with every managed plan: one standard US local number, chosen by city, state or area code during paid setup. Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation.
Forward the number you already have
Keep your current carrier and number, and forward calls to the receptionist’s number: all the time, only when the line is busy, or after a number of rings. Forwarding is set with your carrier and is different from porting; test it from another phone before relying on it.
Your own Twilio number
On BYO plans the receptionist answers a number in your own Twilio account, from $39/month. Your carrier bills its numbers and minutes directly, with no Vocapable carrier markup.
Transfers to your team
A transfer rings one eligible US destination and can try the teammates you list in turn inside the one call. The connected leg is billed per started minute at the published rate.
The bill
What is included in the bill?
Every figure below is read from the published rate card, so this page and the pricing page cannot disagree.
Subscription
$49/month for Starter with 250 AI minutes and one standard US local number; Business and Scale include more minutes and more simultaneous calls. Month to month, renewing on the subscription anniversary without rollover.
Additional AI minutes
$0.09 a minute on managed plans ($0.05 AI plus $0.04 associated carrier service), $0.05 with your own Twilio account. Metered per second with a 30-second minimum per AI-handled call; additional minutes require settled prepaid credit.
Non-AI time and transfers
On managed plans, incoming time a person or voicemail handles is $0.03 per started minute and each connected transfer leg is $0.03 per started minute. Waiting, messages and voicemail add no AI minutes.
Extra numbers and taxes
Additional standard local numbers are $3/month each from prepaid credit. Taxes and separately quoted optional services are additional. On BYO plans your Twilio bill is separate.
Start from the problem
The calls you are losing have a name.
Missed business callsWhat the calls you miss while working are worth, and how they get answered.After-hours answeringClosed-hours rules, emergency transfers and requests waiting by morning.Overflow call answeringHow many calls each plan takes at once, and what happens beyond that.Lead intake and callbacksThe questions a request should hold, captured on the first call.
Built around your business
A voice. Your knowledge. Your rules.
Choose how you sound
Listen to available voices before choosing. The public sample gallery uses recordings released for the current catalog.
Review what your receptionist knows
Add your business information, review the answers, and keep the details you want callers to hear. Website-assisted setup should always give you a chance to correct the draft.
Rehearse the important calls
Try a common question, a human request, a closed-hours call and a busy route. Publish when your answers and next steps work for your business.
Work wherever your day takes you
Your business does not stop at your desk.
Review incoming requests, look up recent calls and keep the follow-up moving when you are out with a customer.
Explore the mobile experienceNative app publication is in progress; use the responsive customer web app today.
Before you decide
A few useful answers.
Do I need a Twilio account?
No. Managed Starter is $49/month with 250 AI minutes and one standard US local number. Vocapable handles the phone-service connection. An optional BYO plan is available for businesses that already manage Twilio.
Can I keep my existing business number?
Keep your current phone service and forward calls to your ready Vocapable number using your carrier’s supported forwarding settings. Forwarding is different from porting your number. Test from another phone before relying on it.
How quickly can I get set up?
Follow the guided steps for your business details, voice, number and call handling. Your progress saves as you go. Your number becomes ready after payment, provisioning and passing call-path checks; forwarding an existing line adds your carrier’s setup steps.
What happens after my included minutes?
Starter includes 250 AI minutes per subscription month. Additional managed AI time is $0.09/minute and requires settled prepaid credit. Non-AI incoming time, connected transfers, extra numbers and taxes have their own published charges. Review the full offer before payment.
What if another caller arrives while AI is busy?
The call follows the waiting or fallback path supported by your number setup. AI concurrency is finite and shared fleet capacity applies. Configure a useful non-AI next step before launch.
Can I get a phone number from Vocapable?
Choose a Vocapable-managed US local number for incoming receptionist calls, or connect your own verified Twilio account. Outbound campaigns use your own Twilio account; Receptionist can be added alongside an outbound plan. Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation. The phone-service page explains both options.
Can it make outbound calls too?
Receptionist handles incoming calls. Add the appropriate outbound subscription for sales qualification, workforce outreach or feedback. Outbound pricing and the legacy attached Receptionist offer have their own terms.
Your next step
Get back to the work. Keep answering the calls.
Start with 250 AI minutes and a US local number for $49/month. Review your greeting, hours and next steps in guided setup.
Your phone service
One business number included with managed Receptionist
Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation.
- Standard local numbers
- One included; $3/month per extra
- Non-AI incoming time
- $0.025 / started minute
- Connected outgoing transfer leg
- $0.03 / started minute
Managed AI minutes include their associated standard local inbound and streaming service. Those same AI seconds have no second carrier charge. Included AI minutes and capacity depend on the tier. New managed overage is $0.09/minute on every tier: $0.05 AI plus $0.04 associated carrier service. Extra numbers do not increase AI capacity.
How phone billing and setup work
New managed Receptionist tiers include one standard US local number funded by the paid subscription and the local inbound/streaming service associated with their AI minutes. Extra standard local numbers are $3/month from settled prepaid credit; AI overage also requires settled prepaid credit. Non-AI incoming time is $0.025 per started minute, and each connected standard US outgoing transfer leg is $0.03 per started minute, rounded separately under the accepted usage billing arrangement. Waiting, voicemail and human conversation add no conversational AI minutes. Accepted legacy supplier-cost-times-two agreements retain their original pricing.
The managed-number offer covers an AI receptionist, a bounded waiting queue with position announcements and optional hold music, standard closed-hours and fallback messages, optional consented voicemail, and an optional transfer to one eligible US telephone destination. Alaska and unpriced destinations are excluded. It does not include full-call recording, general phone menus, conferences, international numbers, or outbound campaigns.
Two AI minutes followed by a three-minute human transfer use two allowance minutes, plus $0.075 of non-AI incoming time and $0.09 of outgoing time: $0.165 before invoice rounding. If the new Business managed allowance is exhausted, those AI minutes add $0.18. Taxes and separately quoted optional services are additional.
Review the actual number quote and funding requirements before acquisition. Subscription payment alone does not reserve or activate a number. Applicable metered usage follows the accepted billing and funding arrangement. Number and caller readiness checks still apply.
Special numbers and unsupported destinations are not available under this standard local self-service offer. Any future supported optional service requires its own quote and acceptance. SMS is not included. Existing signed legacy managed-number agreements retain their accepted terms.
With your own Twilio account, your carrier bills its numbers and carrier minutes directly, with no Vocapable carrier markup. Vocapable does not charge managed-number rental or managed carrier rates for those BYO numbers; your subscription and AI usage beyond its included allowance still apply. Outbound plans also charge their published attempt fee. Accepted legacy contracts retain their original terms.
Engage, Workforce and Sales phone service
Supplied-phone outbound usage: actual supplier cost × 1.5
For Engage, Workforce and Sales with Vocapable-supplied phone service: Carrier usage is 1.5× actual attributable Twilio supplier cost, a 50% markup. Standard US local numbers are $3/month each; outbound plans do not include a number. The plan subscription, AI minutes and $0.005 per outbound attempt are separate.
The supplied-phone outbound offer is published for planning. Public acquisition and outbound activation are not open; use your verified Twilio account for current outbound setup or contact us to confirm a qualified arrangement before paying.
Confirmed incoming and outgoing call legs, Media Streams and supported recording/storage costs are combined for the complete call, multiplied by 1.5, then rounded up once to a whole cent. AI time is billed separately at the accepted outbound rate. These terms do not change accepted legacy supplier-cost-times-two agreements or the standalone Receptionist bundle.
With your own Twilio account, you pay your carrier directly at its rates, with no Vocapable carrier markup. Vocapable bills your plan, AI usage and outbound attempts separately. Standalone Receptionist has its own subscription, included AI minutes and phone tariffs.
Already manage your own Twilio account?
The managed plan above includes your number and phone service. This alternative is for businesses that already manage Twilio: you connect and verify your own account, configure its number, and pay Twilio separately for carrier service.
Paid BYO Starter is $39/month to Vocapable with 250 AI minutes. Your Twilio number and carrier charges are additional.
Set up with my Twilio account ↗Free BYO is $0/month to Vocapable, with 25 inbound calls and 75 AI minutes per month, whichever limit is reached first. Your own Twilio account and number are required, with separate carrier charges. Calls are limited to 5 minutes and 1 concurrent AI call; there is no automatic paid overage.