During open hours
On supported BYO paths, let the AI answer, offer a keypress menu, ring your people or forward to a configured number.
Phone service
Your number.
A better way to answer.
Keep the number your customers know and build a clear plan for each call. Choose how AI, your team and your fallback fit together.
Choose a Vocapable-managed US local number for incoming receptionist calls, or connect your own verified Twilio account. Outbound campaigns use your own Twilio account; Receptionist can be added alongside an outbound plan. Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation.
Two number paths
A business number, your way.
Managed Receptionist number
Include a number from Vocapable
Receptionist starts at $49/month with one standard US local number and 250 AI minutes. Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation.
Choose my managed setup ↗For an existing Twilio account
Connect your own phone service
Receptionist starts at $39/month. Connect your verified Twilio account and supported number. Twilio bills your number and carrier usage directly; Vocapable bills your subscription and applicable AI usage.
Use my Twilio account ↗Plan the whole call
A caller needs somewhere useful to go.
When someone asks for a person
Try the destination you configured. If it cannot answer, continue to the fallback you selected and tested.
When AI capacity is busy
Use the waiting or fallback options supported by your number setup. Do not rely on an unlimited AI capacity promise.
After closing
Play a short non-AI message, take voicemail or use your supported closed-hours chain. Non-AI handling avoids conversational AI minutes; carrier fees remain.
Keep the bill understandable
Different parts of a call have different costs.
| What happens | Your own Twilio | Published managed Receptionist offer |
|---|---|---|
| AI answers | Included AI allowance, then tier overage; Twilio carrier costs are separate. | Included allowance, then tier overage. The associated local inbound and streaming cost is included in that AI time. |
| A caller waits or leaves voicemail | Carrier charges apply; no conversational AI minutes. | $0.025 per started incoming non-AI minute. |
| A transfer connects | Your carrier charges for the applicable call legs. | $0.03 per started minute for each eligible connected US outgoing leg, plus applicable incoming non-AI time. |
Managed rates follow the published offer and the availability shown above. Accepted legacy contracts retain their terms. See full funding, destination and billing conditions on Pricing.
Before you decide
A few useful answers.
Can I keep a number with a different carrier?
The currently available connection uses a verified Twilio account. Review your existing carrier’s forwarding or porting options and confirm a supported setup before changing a published number.
Does the managed offer include every phone-menu feature?
The initial managed offer is narrower: an AI receptionist, bounded waiting with optional hold music, supported fallback or closed-hours messages, optional consented voicemail and one eligible US transfer destination. Full BYO phone-menu flexibility is a separate scope.
Is it unlimited?
No. AI limits, shared fleet capacity, carrier limits, funding and configured waiting bounds apply. Good setup gives excess calls a supported fallback rather than promising unlimited conversations.
Your next step
Make a plan before the next call.
Choose your number path, then rehearse open hours, closed hours and your fallback.
Your phone service
One business number included with managed Receptionist
Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation.
- Standard local numbers
- One included; $3/month per extra
- Non-AI incoming time
- $0.025 / started minute
- Connected outgoing transfer leg
- $0.03 / started minute
Managed AI minutes include their associated standard local inbound and streaming service. Those same AI seconds have no second carrier charge. Included AI minutes and capacity depend on the tier. New managed overage is $0.09/minute on every tier: $0.05 AI plus $0.04 associated carrier service. Extra numbers do not increase AI capacity.
How phone billing and setup work
New managed Receptionist tiers include one standard US local number funded by the paid subscription and the local inbound/streaming service associated with their AI minutes. Extra standard local numbers are $3/month from settled prepaid credit; AI overage also requires settled prepaid credit. Non-AI incoming time is $0.025 per started minute, and each connected standard US outgoing transfer leg is $0.03 per started minute, rounded separately under the accepted usage billing arrangement. Waiting, voicemail and human conversation add no conversational AI minutes. Accepted legacy supplier-cost-times-two agreements retain their original pricing.
The managed-number offer covers an AI receptionist, a bounded waiting queue with position announcements and optional hold music, standard closed-hours and fallback messages, optional consented voicemail, and an optional transfer to one eligible US telephone destination. Alaska and unpriced destinations are excluded. It does not include full-call recording, general phone menus, conferences, international numbers, or outbound campaigns.
Two AI minutes followed by a three-minute human transfer use two allowance minutes, plus $0.075 of non-AI incoming time and $0.09 of outgoing time: $0.165 before invoice rounding. If the new Business managed allowance is exhausted, those AI minutes add $0.18. Taxes and separately quoted optional services are additional.
Review the actual number quote and funding requirements before acquisition. Subscription payment alone does not reserve or activate a number. Applicable metered usage follows the accepted billing and funding arrangement. Number and caller readiness checks still apply.
Special numbers and unsupported destinations are not available under this standard local self-service offer. Any future supported optional service requires its own quote and acceptance. SMS is not included. Existing signed legacy managed-number agreements retain their accepted terms.
With your own Twilio account, your carrier bills its numbers and carrier minutes directly, with no Vocapable carrier markup. Vocapable does not charge managed-number rental or managed carrier rates for those BYO numbers; your subscription and AI usage beyond its included allowance still apply. Outbound plans also charge their published attempt fee. Accepted legacy contracts retain their original terms.
Engage, Workforce and Sales phone service
Supplied-phone outbound usage: actual supplier cost × 1.5
For Engage, Workforce and Sales with Vocapable-supplied phone service: Carrier usage is 1.5× actual attributable Twilio supplier cost, a 50% markup. Standard US local numbers are $3/month each; outbound plans do not include a number. The plan subscription, AI minutes and $0.005 per outbound attempt are separate.
The supplied-phone outbound offer is published for planning. Public acquisition and outbound activation are not open; use your verified Twilio account for current outbound setup or contact us to confirm a qualified arrangement before paying.
Confirmed incoming and outgoing call legs, Media Streams and supported recording/storage costs are combined for the complete call, multiplied by 1.5, then rounded up once to a whole cent. AI time is billed separately at the accepted outbound rate. These terms do not change accepted legacy supplier-cost-times-two agreements or the standalone Receptionist bundle.
With your own Twilio account, you pay your carrier directly at its rates, with no Vocapable carrier markup. Vocapable bills your plan, AI usage and outbound attempts separately. Standalone Receptionist has its own subscription, included AI minutes and phone tariffs.