Buying guide

Own the account.
Or simplify the setup.

A BYO carrier account and supplied phone service solve different starting problems. Decide who manages the number, who bills its usage and what happens when you leave.

Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation.

Choose the arrangement you can operate.

Your own Twilio account

You keep the carrier relationship and pay its charges directly. Your team connects the account and number, manages the relevant carrier responsibilities and pays Vocapable for the platform and AI.

Vocapable supplied service

Review the subscription, carrier usage, funding and release arrangement for your selected service. Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation. The supplied-phone outbound offer is published for planning. Public acquisition and outbound activation are not open; use your verified Twilio account for current outbound setup or contact us to confirm a qualified arrangement before paying. Subscription payment alone does not reserve or activate a number.

A combination across companies or numbers

Resolve ownership and charges per actual number. Keep each company’s offer and usage visible; one business can have a different arrangement from another.

Ask these questions before choosing.

Where will carrier charges appear?

On your Twilio invoice for BYO service, or according to the accepted managed service offer for a supplied number.

Are transfers billed differently?

A transfer can create another carrier leg. Review the transfer tariff or attributable-cost terms rather than assuming every leg is included.

Can I choose a local number?

Yes. Search supported US local numbers by city, state or area code during Receptionist setup. Actual inventory, the exact number quote, funding and required call checks determine what you can activate.

What if I leave?

Review ownership, release and termination terms in the agreement that applies to the number. Do not assume one offer covers every arrangement.

Find the right phone option.

The pricing page keeps subscriptions and phone charges together.

Compare phone pricing

Your phone service

One business number included with managed Receptionist

Standard local numbers: One included; $3/month per extra
Non-AI incoming time: $0.025 / started minute
Connected outgoing transfer leg: $0.03 / started minute

Managed AI minutes include their associated standard local inbound and streaming service. Those same AI seconds have no second carrier charge. Included AI minutes and capacity depend on the tier. New managed overage is $0.09/minute on every tier: $0.05 AI plus $0.04 associated carrier service. Extra numbers do not increase AI capacity.

How phone billing and setup work

New managed Receptionist tiers include one standard US local number funded by the paid subscription and the local inbound/streaming service associated with their AI minutes. Extra standard local numbers are $3/month from settled prepaid credit; AI overage also requires settled prepaid credit. Non-AI incoming time is $0.025 per started minute, and each connected standard US outgoing transfer leg is $0.03 per started minute, rounded separately under the accepted usage billing arrangement. Waiting, voicemail and human conversation add no conversational AI minutes. Accepted legacy supplier-cost-times-two agreements retain their original pricing.

The managed-number offer covers an AI receptionist, a bounded waiting queue with position announcements and optional hold music, standard closed-hours and fallback messages, optional consented voicemail, and an optional transfer to one eligible US telephone destination. Alaska and unpriced destinations are excluded. It does not include full-call recording, general phone menus, conferences, international numbers, or outbound campaigns.

Two AI minutes followed by a three-minute human transfer use two allowance minutes, plus $0.075 of non-AI incoming time and $0.09 of outgoing time: $0.165 before invoice rounding. If the new Business managed allowance is exhausted, those AI minutes add $0.18. Taxes and separately quoted optional services are additional.

Review the actual number quote and funding requirements before acquisition. Subscription payment alone does not reserve or activate a number. Applicable metered usage follows the accepted billing and funding arrangement. Number and caller readiness checks still apply.

Special numbers and unsupported destinations are not available under this standard local self-service offer. Any future supported optional service requires its own quote and acceptance. SMS is not included. Existing signed legacy managed-number agreements retain their accepted terms.

With your own Twilio account, your carrier bills its numbers and carrier minutes directly, with no Vocapable carrier markup. Vocapable does not charge managed-number rental or managed carrier rates for those BYO numbers; your subscription and AI usage beyond its included allowance still apply. Outbound plans also charge their published attempt fee. Accepted legacy contracts retain their original terms.

Receptionist pricing, allowance and phone-service terms Get a receptionist and business number

Engage, Workforce and Sales phone service

Supplied-phone outbound usage: actual supplier cost × 1.5

For Engage, Workforce and Sales with Vocapable-supplied phone service: Carrier usage is 1.5× actual attributable Twilio supplier cost, a 50% markup. Standard US local numbers are $3/month each; outbound plans do not include a number. The plan subscription, AI minutes and $0.005 per outbound attempt are separate.

The supplied-phone outbound offer is published for planning. Public acquisition and outbound activation are not open; use your verified Twilio account for current outbound setup or contact us to confirm a qualified arrangement before paying.

Confirmed incoming and outgoing call legs, Media Streams and supported recording/storage costs are combined for the complete call, multiplied by 1.5, then rounded up once to a whole cent. AI time is billed separately at the accepted outbound rate. These terms do not change accepted legacy supplier-cost-times-two agreements or the standalone Receptionist bundle.

With your own Twilio account, you pay your carrier directly at its rates, with no Vocapable carrier markup. Vocapable bills your plan, AI usage and outbound attempts separately. Standalone Receptionist has its own subscription, included AI minutes and phone tariffs.

Supplied-phone outbound terms Confirm phone availability