Compare · How the number reaches you
A published card, or a number you have to ask for
A per-minute headline is one input. Your bill is that input times your minutes, plus whatever the headline left out. This page prints every figure on our side of that arithmetic and says exactly what our per-minute number prices, so you can do the sum this afternoon instead of discovering it a quarter later.
Two ways a price reaches a buyer
These are models rather than companies. One of them is what we do; the other is defined here as a shape, so the comparison is about structure and you can apply it to whatever else is on your desk.
What we do
A published rate card
Every figure sits on a page you can read without talking to anyone: the monthly price of each plan, the concurrent sessions it includes, the price of another one, the per-call-attempt fee, both AI-minute rates, the volume ladder and the floor it stops at. You can compute a month before your first call, and the figure you compute against is the figure we invoice.
The other model
A per-minute quote, by definition
One headline figure, given on request. Whether it covers the carrier leg, the platform fee, the concurrency, the model cost or the transcription is a property of that particular quote, and the buyer usually finds out by adding up invoices. That is what a quote is: a number without a published container around it.
Six axes a buyer actually has to decide on
Every one of them is structural: where a figure lives, what it contains, what moves it, whose invoice it lands on. Each row is one you can decide for yourself, today, with nothing but this page and last month’s phone bill.
| The axis | A published rate card, which is ours | A per-minute quote, by definition |
|---|---|---|
| Can you read the figure without asking? | Yes. The whole card is on the pricing page, and every figure on this one is rendered from the same module that page reads. | No. The figure arrives on request, for one buyer, at one moment. |
| What the per-minute figure prices | AI usage: the model, the speech, and the session time on our own hardware. It does not price the carrier leg, which is why it is the same rate on either telephony arrangement. | Whatever that quote bundles into it. Which inputs are inside the container is a property of the container. |
| What sits outside the per-minute figure | The monthly plan base, the per-call-attempt fee on calls your account places, and each concurrent session beyond the ones your plan includes. All three published beside the minute rate. | Discovered afterwards, by adding up invoices. |
| What moves the rate | Two published schedules: the commitment term, and total monthly spend. Both tables are on this page, and both end at the same printed floor. | A renegotiation. |
| Where the carrier minutes land | On your own Twilio bill, at the rates you negotiated with your carrier. Our invoice carries no carrier line. | Wherever that quote puts them, which is the single largest thing a headline figure can hide. |
| Inbound answering | A separate plan with its own monthly base and its own per-connection price. It answers calls rather than placing them, so it pays no per-call-attempt fee and no per-minute AI-usage charge. | Not usually a separate axis at all, which is what makes two totals hard to line up. |
The right-hand column is the definition of the model. It names no vendor and reports no vendor's terms: a comparison built on somebody else's live pricing page goes stale without anyone noticing, and we would rather publish our own numbers than characterize theirs.
Every figure we bill, on one screen
Not a summary of the card. The card. Each number below is read from the same module the pricing page reads, so this page cannot quietly disagree with the one you buy from.
Outbound plans, per month
| Plan | Monthly | Included |
|---|---|---|
| Engage | $349 | 1 session |
| Workforce | $549 | 2 sessions |
| Sales | $1,199 | 2 sessions |
A class is a ceiling on the compliance weight your calling carries rather than a channel, and the higher ones include the work of the ones below. Each additional concurrent session is $200 per month, in any quantity.
Usage, on the calls your account places
- $0.005 per call attempt, on every outbound plan alike.
- $0.13 per minute of AI usage, month to month.
- $0.09 per minute of AI usage on a signed 3-year commitment: the same monthly base, non-cancellable, all sales final under a signed non-refund waiver.
- $250 per month for inbound answering, including 1 concurrent inbound connection, with each additional one $150 per month. It answers rather than places calls, so neither charge above applies to it.
The ladder, printed rather than negotiated
For every $10,000 of total monthly spend (plan base, session add-ons, call fees and AI minutes together, rather than minutes alone) the AI-minute rate steps down $0.01, to a floor of $0.07 per minute. A step applies mid-month, going forward from the moment your spend crosses the threshold, and the meter resets at the start of each billing month. It stacks with the committed rate, so both tables end at the same floor.
Month to month
| Monthly spend from | AI-minute rate |
|---|---|
| $0 | $0.13/min |
| $10,000 | $0.12/min |
| $20,000 | $0.11/min |
| $30,000 | $0.10/min |
| $40,000 | $0.09/min |
| $50,000 | $0.08/min |
| $60,000 | $0.07/min |
3-year commitment
| Monthly spend from | AI-minute rate |
|---|---|
| $0 | $0.09/min |
| $10,000 | $0.08/min |
| $20,000 | $0.07/min |
What our per-minute number prices
It is the AI-usage rate: the conversation, not the line it travels on. The model, the speech, and the session time on our own hardware. Every production call leaves a Twilio subaccount you own, and Twilio invoices you for its carrier service directly at the rates you negotiated, so a Vocapable invoice carries no carrier line at all: no minutes billed as carriage, no number rental, no markup.
That is why the rate holds steady when the carrier arrangement changes. It prices the AI session rather than the minute a carrier sold, so it is the same figure either way. It also means a per-minute figure that carries the line and one that does not are different quantities, and comparing them as though they were the same gets the sum wrong in our favour. We would rather you got it right.
The carrier half of this has a page of its own: telephony ownership, and the model comparison beside it, whose account the call leaves on.
Where each charge comes from
- Yours The carrier minutes, the number rental and the registration pass-throughs, invoiced to you by your own carrier, on your own agreement with them.
- Ours The plan, and the AI usage rated against it. That is the list, and every figure in it is above on this page.
Two bills from two companies, each for the thing that company actually did. The arithmetic a buyer has to do is smaller when nobody is holding a minute of yours in their books on the way past.
What a published card commits us to
The number is the number
There is no volume conversation that starts below what is printed, because the ladder is printed too, and its floor is printed with it. Whatever you compute from this page is what arrives on the invoice, and you never have to wonder whether the buyer before you got a better sentence out of a sales call.
The estimate is built to lean the same way. The calculator on the pricing page takes your assumptions about your own list rather than supplying flattering ones of its own, and it deliberately leaves the volume discount out, because that discount brackets on the whole account’s realized monthly spend and a single campaign shape cannot know it. An estimate that came in under the invoice would be the one kind of wrong we are not willing to be, so it can only miss high.
The card itself can move. What holds is that you read it here first, in full, and that a signed order keeps its rates for its whole term.
Design-partner pricing, published so you can plan, and locked for the term of any order you sign.
The trust close
Nothing here is a figure we would not put in an Order
Everything on this page is on the pricing page too, in more detail, from the same module, including the calculator that prices your own campaign shape against these rates. This page exists to say what the numbers mean, not to hold a second copy of them.
Two things sit outside the arithmetic on purpose. The compliance controls are included on every plan and are never a paid tier, so there is no safety line in your total to compare against anybody else’s. And you and your advisors decide what the law requires where you dial; the platform applies the policy values in force and records what bound each attempt, so the record is yours to produce. The division of responsibility is laid out on the Trust Center.
Questions people ask first
Where is the whole rate card?
On the pricing page, and it is the whole of it: the monthly price of each outbound plan, the concurrent sessions each one includes, the price of another session, the per-call-attempt fee, the AI-minute rate on either commitment term, the volume ladder and the floor it stops at, and the inbound answering plan with its per-connection price. Every figure on this comparison page is rendered from the same module the pricing page reads, so the two cannot disagree with each other.
Does your per-minute rate include the carrier minutes?
Your carrier minutes stay on your carrier’s bill, at the rates you negotiated. Our rate prices AI usage: the model, the speech, and the session time on our own hardware. Every production call leaves a Twilio subaccount you own, and Twilio invoices you for its carrier service directly, so a Vocapable invoice carries no carrier line: no minutes billed as carriage, no number rental, no markup. That is why the number on our card is as small as it is, and why it holds whatever your carrier arrangement does.
What else is on the invoice besides the minutes?
The monthly plan base, the per-call-attempt fee on the calls your account places, and any concurrent session beyond the ones your plan includes. All three are published beside the minute rate rather than found later, which is what lets you compute a month before you buy one. The compliance controls are included on every plan and are never a paid tier, so there is no safety upsell waiting in that column either.
Can the estimate come in under the bill?
It is built so that it cannot. The estimator takes your assumptions about your own list rather than supplying flattering ones of its own, and every one of them stays editable and visible. It also leaves the volume discount out on purpose, because that discount brackets on the whole account’s realized monthly spend and a single campaign shape cannot know it. Both choices bias the number against us, which is the only direction an estimate is allowed to miss in.
Are these prices going to change?
This is design-partner pricing: published so you can plan against it, and locked for the term of any order you sign. The card can move; your signed rates cannot. What holds either way is the shape of the arrangement. The card is published rather than quoted, and no volume conversation starts below a rate the ladder already prints.
Does inbound answering cost anything per call?
Nothing per call, however busy the month gets. Receptionist answers calls rather than placing them, so there is no call attempt to charge a per-attempt fee against, and an answered inbound call carries no per-minute AI-usage charge either. A Receptionist invoice is its monthly plan price plus its additional connections, and that is the whole of it.