What happens to my call recordings?

A recording sits on the contact’s activity timeline beside that call’s transcript, its disposition, the consent basis relied on and the internal do-not-call state. One place, rather than a recording in one system and the reason for the call in another. The same call’s compliance evidence is written separately as a per-call file recording which checks ran and which values bound the dial.

Recording consent is applied as a control rather than an opinion. The recording-consent standard in force is enforced at the gate on every dial and recorded on the attempt, alongside the calling window and the caps that bound it.

Retention, deletion, and what happens to the audio when an agreement ends are written into the Data Processing Addendum and the Privacy Policy, and both are published in full before anybody signs. Vocapable serves US calling, and its privacy machinery is built on CCPA and CPRA.

Export is the part worth testing early. Pull a call, its transcript and its evidence file through the exports API in your first week, and you know exactly what you can hand a reviewer five years from now.