Outbound calling

Move the conversation
forward.

Reach the people your business needs to hear from. Ask the right questions, capture the answers and give your team a practical next step.

Find my outbound plan Hear an outbound sample

Outbound launch requires an eligible contact list, reviewed calling setup, an active plan and your verified Twilio account.

Choose the work you need done

Three reasons to pick up the phone.

Sales · qualify interestGive your reps a better starting point for the next conversation.Workforce · collect availabilityAsk your workers about an open shift and bring responses to your coordinator.Engage · hear customer feedbackAsk about a recent experience and capture what needs attention.

A campaign, in plain language

One purpose. One audience. A clear next step.

A campaign is a set of calls with a shared goal. You choose who to call, what to ask and what your team should do with the responses.

Start with people you can call
Bring your eligible contacts and their calling basis. Review contact information, local times, suppression and the applicable calling policy.
Give the agent one useful job
Use approved facts and a short set of questions. Make the desired outcome clear: interest, availability or a survey response.
Review, then follow through
See what happened on each call. Route the next action to your team or use supported exports and configured webhooks.

The point is the answer

Less chasing. More context.

Illustrative workflow · not a live customer record

Sales qualification example

Question: “What are you hoping to improve in your current process?”
Answer: A prospect describes the need and asks to speak next week.
Saved context: Interest, the stated need and the requested follow-up time.
Human next step: A rep reviews the details and confirms the next conversation.

Your business stays in control.

Define approved information, questions, calling windows and retry limits. Start with a focused list and review the results before expanding.

AI disclosure, opt-out handling and internal suppression are part of the calling controls. Your business remains responsible for the calling program it runs.

Explore the calling controls ↗

Work wherever your day takes you

Your business does not stop at your desk.

See the conversations that need your attention and review the context before you follow up. The mobile experience puts daily work first.

Explore the mobile experience

Native app publication is in progress; use the responsive customer web app today.

Before you decide

A few useful answers.

Does AI automatically close the sale?

The Sales workflow gathers qualification context and the prospect’s next step. Your team handles the sales process and confirms commitments.

Does a worker’s yes fill the shift?

A yes is a recorded response. Your coordinator or staffing system confirms the assignment.

How does outbound billing work?

Choose Engage, Workforce or Sales, then add published AI-minute and attempt charges. Your own Twilio account bills carrier charges. The pricing estimator separates those components.

Your next step

Make your next calling list useful.

Choose a specific outcome. Hear the voice. Review the cost.

Compare outbound plans Explore setup