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Free tool · call script

What the receptionist
should say, step by step.

Enter the facts a receptionist needs and get a script for the whole call, plus the questions callers in your kind of business ask most.

Free, no sign-up. The arithmetic runs in your browser and nothing you type is sent anywhere.

The facts the receptionist answers from

The call, step by step

Greeting
Thanks for calling Riverside Plumbing. I am the AI receptionist for the team. How can I help?
A question you have approved
Answer from the business information you approved: services, hours (7 a.m. to 6 p.m., Monday to Saturday), the service area (Maple Grove and the surrounding towns) and the policies you wrote down. If the answer is not in the approved information: "I do not have that detail, but I can take your question for the on-call plumber to answer."
A request for a person
"Let me try the on-call plumber for you. Please hold for a moment." If nobody answers: "I could not reach the on-call plumber just now. Can I take your name and number so they can call you back?"
A request for a service visit
"I can pass that request to a technician. What is the best number to reach you, and which days work for you?" The receptionist records the request; your team confirms it from the message.
Outside business hours
"The team is away right now and our hours are 7 a.m. to 6 p.m., Monday to Saturday. I can take your details and the reason for your call so someone follows up first thing." Then capture name, number and the request.
Closing
"Thanks for calling Riverside Plumbing. Your request is with the team." End the call only after the caller has nothing else to add.

Questions callers ask

  • What are your hours?
  • Where are you located, and which areas do you serve?
  • Can I speak to a person?
  • How much does it cost?
  • Do you handle emergencies after hours?
  • Can someone come today?
  • Are you licensed and insured?
  • Do you give free estimates?

Approve an answer for each one during setup, or decide which ones the receptionist should take as a message.

The six moments in a receptionist call

  1. Greeting. The business name and the AI disclosure, then an open question. Nothing else.
  2. An approved answer. Hours, services, service area, the policies you wrote down. The receptionist answers from the information you approved and says plainly when something is not in it.
  3. A request for a person. It tries the person you configured. If nobody answers it can try the teammates you listed, then takes a callback request rather than leaving the caller in a loop.
  4. A request for a visit, a consultation or an order. It records what the caller wants and when they are free. Your team confirms it from the message; the receptionist does not write to anyone's calendar.
  5. Outside business hours. It says the team is away, gives your hours, and captures the details so the morning starts with a list instead of voicemails.
  6. Closing. It confirms the request is with the team and ends only when the caller is done.

Use the questions list to decide what to approve first

Every kind of business gets the same four questions, and then a handful that are its own. A plumber is asked about emergencies and estimates; a salon about same-day availability and prices; a staffing agency whether a shift is confirmed. Approve those answers first, in your own words, and let the receptionist take the rest as messages until you have seen a month of real calls.

The industry guides go further for specific trades, with an example call and what a useful callback record contains; start with the industry index.

Questions about this tool

Is this the script Vocapable uses?

It is the shape of a call: greeting, answering from approved information, trying a person, taking a request, closed hours and closing. In setup the receptionist drafts its answers from your website and you edit them; this page gives you the same structure to think with before you start.

Why does the script refuse to guess?

Because the receptionist does. It answers from the business information you approved and takes anything else as a question for the team. A script that invents a price or a policy would be more fluent and less useful.

Where do the caller questions come from?

From the calls each kind of business gets: a short list per type, plus the four questions every business hears. Use it to decide which answers to approve first.

Keep going

Phone greeting generator

Three opening lines, by tone.

Receptionist guides by industry

An example call and after-hours handling for your trade.

Hear your receptionist

See the answer a caller would get from your facts.

All free tools →

Put a receptionist on the line.

Start with your website, review every answer, and keep your existing number.

Build this receptionist from your websiteSee pricing

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