AI receptionist · electrical
An electrician’s phone mixes real danger with routine estimates. A sparking outlet and an EV charger quote arrive in the same hour, and both callers expect a person. The receptionist answers from the information you approve, tries the person you choose, and leaves a job record with what an electrician needs before rolling a truck.
From $49/month with 250 AI minutes and one US local number included. Additional AI time is $0.09 a minute on managed plans. See full pricing
Half the house went dark, a breaker trips every time the dryer runs, an outlet is warm, there is a burning smell near the panel. These callers need a safe next step and a real person. The receptionist gives only the safety guidance you approved, states your same-day policy as you set it, and tries your on-call electrician.
A 100-amp panel that cannot take a car charger, a kitchen remodel that needs new circuits, a generator interlock. The caller wants to know whether you do that work and whether the estimate is free. The receptionist answers from your approved services and estimate policy and captures the scope, the address and the caller’s timing.
Homeowners ask whether you pull the permit and whether the inspection is included. Builders and property managers ask who will be on site. The receptionist states what you approved about permits and licensing and takes the rest as a message for the office rather than guessing.
Illustrative example A Sunday morning call about a breaker that will not reset and a warm panel cover. The business, the caller and the policy are invented; the receptionist opens every real call with its AI disclosure.
Thanks for calling Brightline Electric. I am an AI receptionist for the team. How can I help?
The breaker for our kitchen keeps tripping, and when I went to reset it the panel cover felt warm. Can you look at it today?
A warm panel is worth taking seriously. Brightline asks callers in this situation to leave the breaker off and not keep resetting it. If you see smoke, scorching or flames, Brightline’s guidance is to leave the house and call 911 first. Is there any smoke or a burning smell right now?
No smoke, no smell. Just warm.
Thank you. Brightline does send an electrician for same-day safety calls on weekends, and the weekend service call fee is stated before anyone is dispatched. What is the address?
96 Hollister Avenue in Westbrook. It is a single-family house.
Westbrook is in the service area. Can I get your name and the best number to reach you, in case we get disconnected?
Elena Vasquez, and this number is best.
Thank you, Elena. Let me try the on-call electrician now. Please hold for a moment.
Marcus picked up. I am connecting you now.
Synthetic example record The call record shows a weekend safety call: kitchen breaker tripping, panel cover warm, no smoke, breaker left off, 96 Hollister Avenue in Westbrook, caller Elena Vasquez at the number she called from, transfer to the on-call electrician at 9:41 a.m. answered. Marcus hears the rest from Elena directly, and the office sees the record on Monday with nothing left to chase.
Every answer comes from the business information you approve during setup. The receptionist does not guess at prices, areas or policies you have not given it.
A burning smell at 11 p.m. is not a call anyone should leave on voicemail. The receptionist answers it at once, gives the safety steps you approved, states your emergency policy, and tries your on-call electrician, then the teammates you named in turn, before sending the complete request to the team immediately.
When two electricians are on a panel swap and the third is in a crawlspace, the office line rings into nothing. The receptionist takes the estimate requests, the permit questions and the property-manager calls in full, so the office returns each call with the details in hand.
After a storm, outage calls arrive by the dozen and most belong to the utility. The receptionist asks the questions you approved, points whole-house outages to the utility if that is your policy, and keeps the real jobs, a damaged service mast or a main that will not reset, at the top of the list.
How after-hours answering works → What happens when three people call at once →
A burning smell from an outlet, a buzzing panel, sparks: the receptionist uses only the safety wording you approve, tries your on-call electrician and marks the request urgent. It gives no electrical advice, suggests no repair and promises no arrival time. For a fire or a shock, approve a line that tells the caller to call emergency services first.
The same table on every receptionist page, because the limits matter as much as the features when you are choosing.
| On a call | Today | What that means |
|---|---|---|
| Questions about hours, services, areas and prices | Handled on the call | Answered from the business information you approve. A question you have not covered gets a plain "I do not have that" and a message for your team, never a guess. |
| Reaching a person on your team | Handled on the call | A transfer to one eligible US destination, with the teammates you list tried in turn when the first does not pick up. |
| Closed hours, a busy line and holidays | Handled on the call | Your closed-hours message, a bounded waiting queue with position announcements, and the fallback path you configure when every AI line is busy. |
| Messages and callback requests | Captured for your team | Name, number, the request in the caller’s words and the details you ask for, in your inbox and on your webhooks the moment the call ends. |
| Appointment and estimate requests | Captured for your team | The request, the address and the caller’s preferred times. Your team confirms the time from the record; the receptionist writes no calendar. |
| Emergencies and safety | Captured for your team | Only the safety wording you approve, such as where a shutoff valve is, then the on-call transfer and an urgent request. It gives no medical, legal or electrical advice of its own. |
| Dispatching a crew or promising an arrival time | Not part of the receptionist | Not the receptionist’s job: your dispatcher assigns the work and your team confirms the visit from the record it leaves. |
| Texting the caller afterwards | Not part of the receptionist | It sends no text messages. Requests reach you in the inbox, on your signed webhooks and through the API. |
| Writing to a calendar, a CRM or a dispatch system | Not part of the receptionist | No named connector exists. Results reach other systems through signed webhooks, CSV export and the API. |
| Recording the whole call | Not part of the receptionist | Full-call recording is not part of the receptionist offer. Every call leaves a record of what was asked and what was answered. |
| Languages other than English | Not part of the receptionist | English today. |
| Guaranteed answer rates, response times or outcomes | Not part of the receptionist | Capacity is per plan on shared fleet, not reserved hardware. When every AI line is busy, callers follow the fallback path you chose. |
When a call ends without a transfer, the receptionist leaves your team a request instead of a missed-call notification. For electrical contractors that record holds:
Requests land in the team inbox and on your configured webhooks, with the call record beside them. Read how the receptionist handles a call, see how intake questions are chosen, or see what reaches your team.
Published plans, no quote required. Each managed plan includes one standard US local number; the lower BYO price is for businesses that already run their own Twilio account.
| Plan | AI minutes included | Number included | Your own Twilio |
|---|---|---|---|
| Starter | 250 | $49 | $39 plus your Twilio bill |
| Business | 1,000 | $139 | $109 plus your Twilio bill |
| Scale | 2,000 | $269 | $219 plus your Twilio bill |
Example from the rate card 100 calls a month averaging 3 minutes each use about 300 AI minutes after the 30-second per-call minimum. The cheapest managed plan for that month is Starter at $54: the $49 subscription plus $5 of additional AI time. With your own Twilio account the cheapest plan is Starter at $42, plus your carrier bill. Non-AI incoming time, connected transfers, extra numbers and taxes are not in these figures.
Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation. AI time is metered per second with a 30-second minimum per AI-handled call. Every rate and term is on the pricing page.
No. It repeats only the safety guidance you wrote during setup, such as leaving a breaker off or calling 911 for smoke, and tells callers plainly when a question is for the electrician. Nothing is improvised.
Only if you approved a statement about it. It can read "panel upgrades and new circuits are permitted and inspected" if that is your policy, and it sends jurisdiction-specific questions to your office as a message.
The receptionist tries the on-call electrician, then up to three teammates you listed, one after another. If nobody answers, it captures the complete request and sends it to your team inbox and webhooks immediately. The crew returns the call from the record.
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Cleaning companies lose the phone to the job.
Start with your website, review every answer before you pay, and keep your existing number.
