AI receptionist · cleaning
Cleaning companies lose the phone to the job. The owner is on site, the crews are in houses with the vacuum running, and the quote request goes to voicemail while the caller tries the next company. The receptionist answers from the information you approve, tries the person you choose, and leaves a request with the size, the frequency and the access details in it.
From $49/month with 250 AI minutes and one US local number included. Additional AI time is $0.09 a minute on managed plans. See full pricing
How much for a three-bedroom, two-bath house every other week? What about a one-time deep clean before guests arrive, or a move-out clean on Friday? The receptionist answers from the pricing policy you approve, whether that is a starting price, a per-visit range or "quoted after a walkthrough", and captures the home, the frequency and the date the caller has in mind.
Skip this week, add the inside of the oven, move Tuesday’s visit because a contractor is coming, use the side door this time. These calls are short and easy to lose. The receptionist takes each change as a message with the customer’s name and address so your office updates the plan.
Callers want to know who will be in their home, whether the same crew comes each time, whether you are insured, and what happens with a key or a lockbox code. The receptionist answers from the statements you approved and takes the access details as a note for the crew lead.
Illustrative example A Thursday lunchtime quote request while the owner is on a job. The business, the caller and the policy are invented; the receptionist opens every real call with its AI disclosure.
Thanks for calling Maple and Moss Cleaning. I am an AI receptionist for the team. How can I help?
I am looking for a regular cleaner for my house. Three bedrooms, two and a half baths, about 2,000 square feet. What would that run every other week?
Happy to help with that. Maple and Moss quotes recurring cleans after a short walkthrough, and the first visit is priced as a deep clean so the regular visits start from a clean baseline. That is how the company set it, so I will not guess a number, but I can take the details so the owner can quote you accurately. Where is the house?
45 Quarry Lane in Fairmont. We have a golden retriever, if that matters.
Fairmont is in the service area. Maple and Moss welcomes pets and asks only that they be kept in a separate room during the first visit. Do you have a preferred day, and is anyone usually home?
Fridays would be ideal. Nobody is home during the day, so I would need to leave a key or a code.
Noted. Let me try the owner now, she handles quotes. Please hold for a moment.
The owner is on a job and did not pick up. I have the house, the frequency and Fridays. Can I get your name and the best number to call back?
Priya Raman, and this number is fine. Afternoons are best.
Thank you, Priya. Your quote request is with the team now, with a note that afternoons are best, and the owner will call you back on this number.
Synthetic example record The team inbox shows a quote request: recurring biweekly clean, three bedrooms, two and a half baths, about 2,000 square feet, 45 Quarry Lane in Fairmont, a golden retriever, Fridays preferred, nobody home during the day so a key or code will be needed, caller Priya Raman at the number she called from, afternoons best, transfer tried to the owner at 12:24 p.m. and not answered. The owner calls back from the record to set up the walkthrough.
Every answer comes from the business information you approve during setup. The receptionist does not guess at prices, areas or policies you have not given it.
Most quote requests come after dinner, when the person who runs the house finally has a minute, and they pile up at the end of the month and the week before Thanksgiving. Your office is closed, but the caller is comparing three companies tonight. The receptionist answers, explains your pricing policy as you approved it, captures the home and the frequency, and the request is waiting in the inbox when you open in the morning.
In a small cleaning company the owner answers the phone and cleans. When the vacuum is running the call goes unanswered. The receptionist takes the quote request, the change of plan and the "where is my crew" call in full, tries you if you want it to, and leaves each one as a message you can act on between houses.
How after-hours answering works → What happens when three people call at once →
When a caller describes danger, the receptionist uses only the safety wording you approve, tries your on-call transfer and marks the request urgent. It gives no safety advice of its own and promises no arrival time. For a life-threatening situation, approve a line that tells the caller to hang up and call emergency services.
The same table on every receptionist page, because the limits matter as much as the features when you are choosing.
| On a call | Today | What that means |
|---|---|---|
| Questions about hours, services, areas and prices | Handled on the call | Answered from the business information you approve. A question you have not covered gets a plain "I do not have that" and a message for your team, never a guess. |
| Reaching a person on your team | Handled on the call | A transfer to one eligible US destination, with the teammates you list tried in turn when the first does not pick up. |
| Closed hours, a busy line and holidays | Handled on the call | Your closed-hours message, a bounded waiting queue with position announcements, and the fallback path you configure when every AI line is busy. |
| Messages and callback requests | Captured for your team | Name, number, the request in the caller’s words and the details you ask for, in your inbox and on your webhooks the moment the call ends. |
| Appointment and estimate requests | Captured for your team | The request, the address and the caller’s preferred times. Your team confirms the time from the record; the receptionist writes no calendar. |
| Emergencies and safety | Captured for your team | Only the safety wording you approve, such as where a shutoff valve is, then the on-call transfer and an urgent request. It gives no medical, legal or electrical advice of its own. |
| Dispatching a crew or promising an arrival time | Not part of the receptionist | Not the receptionist’s job: your dispatcher assigns the work and your team confirms the visit from the record it leaves. |
| Texting the caller afterwards | Not part of the receptionist | It sends no text messages. Requests reach you in the inbox, on your signed webhooks and through the API. |
| Writing to a calendar, a CRM or a dispatch system | Not part of the receptionist | No named connector exists. Results reach other systems through signed webhooks, CSV export and the API. |
| Recording the whole call | Not part of the receptionist | Full-call recording is not part of the receptionist offer. Every call leaves a record of what was asked and what was answered. |
| Languages other than English | Not part of the receptionist | English today. |
| Guaranteed answer rates, response times or outcomes | Not part of the receptionist | Capacity is per plan on shared fleet, not reserved hardware. When every AI line is busy, callers follow the fallback path you chose. |
When a call ends without a transfer, the receptionist leaves your team a request instead of a missed-call notification. For cleaning companies that record holds:
Requests land in the team inbox and on your configured webhooks, with the call record beside them. Read how the receptionist handles a call, see how intake questions are chosen, or see what reaches your team.
Published plans, no quote required. Each managed plan includes one standard US local number; the lower BYO price is for businesses that already run their own Twilio account.
| Plan | AI minutes included | Number included | Your own Twilio |
|---|---|---|---|
| Starter | 250 | $49 | $39 plus your Twilio bill |
| Business | 1,000 | $139 | $109 plus your Twilio bill |
| Scale | 2,000 | $269 | $219 plus your Twilio bill |
Example from the rate card 120 calls a month averaging 3 minutes each use about 360 AI minutes after the 30-second per-call minimum. The cheapest managed plan for that month is Starter at $59: the $49 subscription plus $10 of additional AI time. With your own Twilio account the cheapest plan is Starter at $45, plus your carrier bill. Non-AI incoming time, connected transfers, extra numbers and taxes are not in these figures.
Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation. AI time is metered per second with a 30-second minimum per AI-handled call. Every rate and term is on the pricing page.
Only the pricing you approve. If you approve a starting price or a range per visit, it says that; if you quote after a walkthrough, it says that and captures the details your quote needs. It never invents a figure.
It takes the change as a message with the customer’s name, address and the date involved, and your office makes the change. The receptionist writes nothing to your schedule itself.
It notes what the caller tells it as part of the request, which reaches your team inbox and webhooks immediately, and your crew lead works from there. Decide during setup which access details you want callers to share by phone.
Related reading on this site.
Related reading on this site.
Related reading on this site.
What the calls you miss while working are worth, and how they get answered.
Closed-hours rules, emergency transfers and morning requests.
Plumbing calls arrive while you are under a sink.
HVAC phones follow the weather.
An electrician’s phone mixes real danger with routine estimates.
Start with your website, review every answer before you pay, and keep your existing number.
