AI receptionist · real estate
A real estate phone rings most when the agent cannot pick up. Showings, open houses and closings fill the hours when buyers call about a listing, and a buyer who reaches voicemail calls the next sign on the street. The receptionist answers from the information you approve, tries the agent you choose, and leaves a request with the property, the timing and the caller’s situation in it.
From $49/month with 250 AI minutes and one US local number included. Additional AI time is $0.09 a minute on managed plans. See full pricing
A buyer drove past the sign, saw the listing online, and wants to see it this weekend. The receptionist confirms what you approved about the property, states your showing policy as the brokerage set it, captures the buyer’s preferred times and whether they are working with another agent, and tries the agent you chose.
Is it still available? What are the taxes? Would the seller take less? A homeowner down the street wants to know what their house might be worth. The receptionist answers only what you approved for each listing, says nothing about negotiation, and captures a seller inquiry with the address and the owner’s timing.
A buyer’s agent asking whether offers are due Sunday at five, a lender with a question about the appraisal, a title company confirming a closing time. The receptionist states the offer deadline only if you added it to the approved information for that listing, and takes everything else as a message that reaches the agent immediately.
The stager, the sign company, the inspector who needs lockbox access, a tenant in a managed property with a leaking faucet. The receptionist takes a message for the right person so an agent is not stepping out of a closing to answer a question about a photo shoot.
Illustrative example A Saturday morning call from a buyer who wants to see a listing that afternoon. The business, the caller and the policy are invented; the receptionist opens every real call with its AI disclosure.
Thanks for calling Keystone Realty Group. I am an AI receptionist for the team. How can I help?
I am calling about 14 Orchard Lane, the blue colonial with the sign out front. Is it still available, and would they take less than asking?
The information the brokerage gave me shows 14 Orchard Lane as an active listing: three bedrooms, two baths, a quarter-acre lot, with an open house tomorrow from one to three. Offers and negotiation are for the agent, so I will not comment on price. Would you like to see the house before the open house?
Yes, if possible. We are free after two today.
Keystone’s policy, as the brokerage set it, is that private showings are arranged by the agent on duty, and that buyers are asked whether they are already working with another agent. Are you?
No, we are just starting to look.
Thank you. Can I have your name and the best number to reach you, in case we get disconnected?
Tom Delacroix. This number is my cell.
Thank you, Tom. Priya Nair is the agent on duty this weekend. Let me try her now. Please hold for a moment.
Priya picked up. I am connecting you now.
Synthetic example record The call record shows a showing request on 14 Orchard Lane: buyer Tom Delacroix at the number he called from, not working with another agent, free after 2 p.m. today, asked about price flexibility, transfer to the agent on duty at 10:08 a.m. answered. Priya arranges the showing with Tom herself, and the record stays in the inbox with the rest of Saturday’s calls.
Every answer comes from the business information you approve during setup. The receptionist does not guess at prices, areas or policies you have not given it.
Saturday and Sunday are open houses and showings, which is also when buyers call. An agent hosting an open house cannot step out to answer, and an agent driving between showings should not. The receptionist answers every call, captures the showing request with the property and the times, tries the agent you chose and up to three teammates in turn, and leaves the request in the inbox if nobody is free.
Offers are written at 9 p.m. and questions come with them. The receptionist states the deadline if you approved it and takes the buyer’s agent’s question as a message that reaches your agent immediately. When a well-priced listing produces thirty calls in a weekend, it leaves thirty requests with each caller’s name, number, timing and agent status, so your team works the list in order.
How after-hours answering works → What happens when three people call at once →
When a caller describes danger, the receptionist uses only the safety wording you approve, tries your on-call transfer and marks the request urgent. It gives no safety advice of its own and promises no arrival time. For a life-threatening situation, approve a line that tells the caller to hang up and call emergency services.
The same table on every receptionist page, because the limits matter as much as the features when you are choosing.
| On a call | Today | What that means |
|---|---|---|
| Questions about hours, services, areas and prices | Handled on the call | Answered from the business information you approve. A question you have not covered gets a plain "I do not have that" and a message for your team, never a guess. |
| Reaching a person on your team | Handled on the call | A transfer to one eligible US destination, with the teammates you list tried in turn when the first does not pick up. |
| Closed hours, a busy line and holidays | Handled on the call | Your closed-hours message, a bounded waiting queue with position announcements, and the fallback path you configure when every AI line is busy. |
| Messages and callback requests | Captured for your team | Name, number, the request in the caller’s words and the details you ask for, in your inbox and on your webhooks the moment the call ends. |
| Appointment and estimate requests | Captured for your team | The request, the address and the caller’s preferred times. Your team confirms the time from the record; the receptionist writes no calendar. |
| Emergencies and safety | Captured for your team | Only the safety wording you approve, such as where a shutoff valve is, then the on-call transfer and an urgent request. It gives no medical, legal or electrical advice of its own. |
| Dispatching a crew or promising an arrival time | Not part of the receptionist | Not the receptionist’s job: your dispatcher assigns the work and your team confirms the visit from the record it leaves. |
| Texting the caller afterwards | Not part of the receptionist | It sends no text messages. Requests reach you in the inbox, on your signed webhooks and through the API. |
| Writing to a calendar, a CRM or a dispatch system | Not part of the receptionist | No named connector exists. Results reach other systems through signed webhooks, CSV export and the API. |
| Recording the whole call | Not part of the receptionist | Full-call recording is not part of the receptionist offer. Every call leaves a record of what was asked and what was answered. |
| Languages other than English | Not part of the receptionist | English today. |
| Guaranteed answer rates, response times or outcomes | Not part of the receptionist | Capacity is per plan on shared fleet, not reserved hardware. When every AI line is busy, callers follow the fallback path you chose. |
When a call ends without a transfer, the receptionist leaves your team a request instead of a missed-call notification. For real estate brokerages that record holds:
Requests land in the team inbox and on your configured webhooks, with the call record beside them. Read how the receptionist handles a call, see how intake questions are chosen, or see what reaches your team.
Published plans, no quote required. Each managed plan includes one standard US local number; the lower BYO price is for businesses that already run their own Twilio account.
| Plan | AI minutes included | Number included | Your own Twilio |
|---|---|---|---|
| Starter | 250 | $49 | $39 plus your Twilio bill |
| Business | 1,000 | $139 | $109 plus your Twilio bill |
| Scale | 2,000 | $269 | $219 plus your Twilio bill |
Example from the rate card 120 calls a month averaging 3 minutes each use about 360 AI minutes after the 30-second per-call minimum. The cheapest managed plan for that month is Starter at $59: the $49 subscription plus $10 of additional AI time. With your own Twilio account the cheapest plan is Starter at $45, plus your carrier bill. Non-AI incoming time, connected transfers, extra numbers and taxes are not in these figures.
Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation. AI time is metered per second with a 30-second minimum per AI-handled call. Every rate and term is on the pricing page.
No. It captures the request with the property and the buyer’s availability and tries the agent you chose. Your agent arranges the showing from the request. The receptionist writes to no showing service and sends no links.
Yes, from the listing information you approve and keep current: status, the facts you choose to share, open house times and, if you add it, the offer deadline. It never speculates about price or what a seller would accept.
It tries the one transfer target you configure, such as the agent on duty or the front desk, and up to three teammates in turn. It does not route calls by listing. If nobody picks up, the request names the property and the agent the caller asked for and lands in the team inbox and on your webhooks immediately.
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Start with your website, review every answer before you pay, and keep your existing number.
