AI receptionist · salons and spas
A salon phone rings while every pair of hands is busy. The stylist cannot stop a color service, the front desk is checking someone out, and the caller who wanted a same-day blowout tries the salon down the street. The receptionist answers from the menu and policies you approve, tries the person you choose, and leaves a request your front desk can confirm between clients.
From $49/month with 250 AI minutes and one US local number included. Additional AI time is $0.09 a minute on managed plans. See full pricing
Can anyone do a blowout at four today? Is there a stylist who does curly cuts? Can two of us come in together on Saturday? The receptionist cannot see the stylists’ schedules, so it does not promise a time. It captures the service, the stylist preference and the times that work, and your front desk confirms the time from the request.
A client running late, a client who needs to move Thursday’s color to Friday, a client cancelling an hour before. The receptionist states your cancellation policy as the salon set it, including any notice period and fee you approved, and takes the change as a message so the front desk can open the chair.
How much is a balayage? Do you do keratin treatments? Do you carry that shampoo? The receptionist answers from the menu you approve, including the "starting at" language and the note that long or thick hair is quoted in the chair if that is your policy, and it never invents a price.
Gift cards before a birthday, a question about the membership, a product rep, a spa guest asking what to bring for a facial. The receptionist answers what you approved and takes a message for the rest, so your stylists stay with the client in front of them.
Illustrative example A Saturday morning overflow call while the front desk is in the middle of a checkout. The business, the caller and the policy are invented; the receptionist opens every real call with its AI disclosure.
Thanks for calling Lumen Salon. I am an AI receptionist for the team. How can I help?
Hi, my sister is visiting and we were hoping to get gel manicures together this afternoon. Is that possible?
That sounds like a nice afternoon. I cannot see today’s schedule myself, but I can get your request to the front desk right away. Lumen asks that same-day requests for two or more guests go through the front desk so they can pair you with two technicians. What times would work for you?
Any time between two and five. And can we pay with a gift card my mom gave us?
Yes. Lumen gift cards are accepted for any service on the menu, as the salon set it, so please bring the card or the code with you. Would you both like manicures only, or a pedicure as well?
Manicures only. I am Renee, and my sister is Claire.
Thank you, Renee. Let me try the front desk now. Please hold for a moment.
The front desk is with a client and did not pick up. I have two gel manicures for Renee and Claire, between two and five today, paying with a gift card. What is the best number to call you back?
This number is fine.
Thank you. Your request is with the front desk now, and someone will call you back on this number.
Synthetic example record The team inbox shows a same-day request: two gel manicures for Renee and Claire, any time between 2 and 5 p.m. today, paying with a gift card, caller Renee at the number she called from, transfer tried to the front desk at 10:52 a.m. and not answered. The front desk finishes the checkout, reads the request, and calls Renee back with the time it can offer.
Every answer comes from the business information you approve during setup. The receptionist does not guess at prices, areas or policies you have not given it.
Clients decide about their hair after work and on Sunday night, and in December they all want the last Saturday before Christmas. The salon is closed, but the request is real: a cut before a wedding, a color correction, a gift card before a birthday. The receptionist answers, states your hours and policies as you set them, captures the service and the preferred times, and the front desk opens Tuesday to a list instead of a full voicemail box.
Saturday from ten to two, the phone rings more than anyone can answer. The receptionist takes the second and third caller while the front desk finishes a checkout, tries the front desk if you want it to, and leaves each request with the service and the times already captured, so the desk returns calls between clients.
How after-hours answering works → What happens when three people call at once →
When a caller describes danger, the receptionist uses only the safety wording you approve, tries your on-call transfer and marks the request urgent. It gives no safety advice of its own and promises no arrival time. For a life-threatening situation, approve a line that tells the caller to hang up and call emergency services.
The same table on every receptionist page, because the limits matter as much as the features when you are choosing.
| On a call | Today | What that means |
|---|---|---|
| Questions about hours, services, areas and prices | Handled on the call | Answered from the business information you approve. A question you have not covered gets a plain "I do not have that" and a message for your team, never a guess. |
| Reaching a person on your team | Handled on the call | A transfer to one eligible US destination, with the teammates you list tried in turn when the first does not pick up. |
| Closed hours, a busy line and holidays | Handled on the call | Your closed-hours message, a bounded waiting queue with position announcements, and the fallback path you configure when every AI line is busy. |
| Messages and callback requests | Captured for your team | Name, number, the request in the caller’s words and the details you ask for, in your inbox and on your webhooks the moment the call ends. |
| Appointment and estimate requests | Captured for your team | The request, the address and the caller’s preferred times. Your team confirms the time from the record; the receptionist writes no calendar. |
| Emergencies and safety | Captured for your team | Only the safety wording you approve, such as where a shutoff valve is, then the on-call transfer and an urgent request. It gives no medical, legal or electrical advice of its own. |
| Dispatching a crew or promising an arrival time | Not part of the receptionist | Not the receptionist’s job: your dispatcher assigns the work and your team confirms the visit from the record it leaves. |
| Texting the caller afterwards | Not part of the receptionist | It sends no text messages. Requests reach you in the inbox, on your signed webhooks and through the API. |
| Writing to a calendar, a CRM or a dispatch system | Not part of the receptionist | No named connector exists. Results reach other systems through signed webhooks, CSV export and the API. |
| Recording the whole call | Not part of the receptionist | Full-call recording is not part of the receptionist offer. Every call leaves a record of what was asked and what was answered. |
| Languages other than English | Not part of the receptionist | English today. |
| Guaranteed answer rates, response times or outcomes | Not part of the receptionist | Capacity is per plan on shared fleet, not reserved hardware. When every AI line is busy, callers follow the fallback path you chose. |
When a call ends without a transfer, the receptionist leaves your team a request instead of a missed-call notification. For salons and spas that record holds:
Requests land in the team inbox and on your configured webhooks, with the call record beside them. Read how the receptionist handles a call, see how intake questions are chosen, or see what reaches your team.
Published plans, no quote required. Each managed plan includes one standard US local number; the lower BYO price is for businesses that already run their own Twilio account.
| Plan | AI minutes included | Number included | Your own Twilio |
|---|---|---|---|
| Starter | 250 | $49 | $39 plus your Twilio bill |
| Business | 1,000 | $139 | $109 plus your Twilio bill |
| Scale | 2,000 | $269 | $219 plus your Twilio bill |
Example from the rate card 120 calls a month averaging 3 minutes each use about 360 AI minutes after the 30-second per-call minimum. The cheapest managed plan for that month is Starter at $59: the $49 subscription plus $10 of additional AI time. With your own Twilio account the cheapest plan is Starter at $45, plus your carrier bill. Non-AI incoming time, connected transfers, extra numbers and taxes are not in these figures.
Get a supported US local business number without setting up your own Twilio account. Search by city, state or area code during paid setup; actual inventory, the number quote, accepted billing/funding and call qualification determine activation. AI time is metered per second with a 30-second minimum per AI-handled call. Every rate and term is on the pricing page.
No. It captures the service, the stylist preference and the times that work, and your front desk confirms the time from the request. It cannot see your schedule and writes nothing to it.
Only the menu you approve. "Starting at" prices by service and stylist level work well, with a note about what is quoted in the chair. It never invents a price.
No. Forward your salon’s existing number to the receptionist, or use a number from your own Twilio account. Forwarding is set up with your current carrier and is different from porting.
Related reading on this site.
Related reading on this site.
Related reading on this site.
What the calls you miss while working are worth, and how they get answered.
Closed-hours rules, emergency transfers and morning requests.
Plumbing calls arrive while you are under a sink.
HVAC phones follow the weather.
An electrician’s phone mixes real danger with routine estimates.
Start with your website, review every answer before you pay, and keep your existing number.
