Outbound Launch Offer

Status: Published Version: outbound-launch-2026-10-21-v2 Effective date: October 21, 2026

Existing customers keep their agreed plans unless they separately elect a supported change. This offer supplements the existing account and production agreements; it does not replace contact permissions, screening, disclosure, suppression or calling restrictions.

Launch has no recurring platform subscription fee. Customer supplies and pays for its own Twilio account and numbers. Vocapable does not supply a free number or pay the customer’s carrier charges. Vocapable AI usage costs $0.05 per connected minute, billed by the second after a 30-second minimum on a connected call. Each attempt received by the carrier costs $0.005, including attempts that do not connect. Carrier fees, taxes and optional services are separate. The AI rate covers speech recognition, speech generation and orchestration. Carrier costs and markups are unchanged. AI rates cover Vocapable’s supported self-hosted voice and model service; no paid external model or voice provider is included or automatically enabled by this offer.

Only settled prepaid credit funds Launch. Opening a payment page does not add credit. Before dialing, Vocapable reserves the call’s maximum AI charge and attempt fee. Calls last at most 10 minutes. Actual verified usage settles once, unused reserves are released, and fractional cents accumulate across usage before whole cents are debited. Uncertain carrier results retain a visible hold until reconciled. A payment reversal can block further calls. No automatic top-up is authorized by enrollment and there is no postpaid overage fallback.

Launch supports one concurrent outbound AI call, subject to actual shared service capacity and the customer’s eligibility for the proposed calling program. The launch allowance is at most 10,000 carrier attempts and 10,000 connected AI minutes per UTC calendar month. A call is admitted only if its complete bounded duration fits the remaining monthly allowance. There is no included inbound receptionist connection. Funding does not guarantee admission or permit a prohibited calling program. Completed setup, current agreements, approved agents, customer-owned carrier credentials and every existing calling control remain required.

This is a bounded launch price, not an assertion of measured infrastructure profitability, guaranteed available capacity or a guaranteed lowest market price. Changes apply prospectively through a newly accepted offer; they do not reprice an already authorized call. The customer may stop using Launch without a recurring subscription charge. Existing payment, refund and suspension terms continue to apply.